Cancellation & Refund

Cake Toppers

• We at Bakers World are confident that you will be happy with your purchase(s) but if your topper arrives with incorrect wording which we have printed wrong we will then send out a replacement. If this isn't the case no cake toppers can be returned due to food hygiene regulations. All our toppers are printed to order and are bespoke and can't be returned if ordered in error, or didn't arrive in time. Please order in plenty of time to avoid disappointment. All our toppers have a 12 month shelve life.
• If items are received damaged then we must be contacted within 48 hours of delivery to discuss what is wrong with the item(s). The damaged item(s) will need to be returned to us with all the original packing and parts. Postage costs incurred by the customer in order to send it back to us will be refunded. A replacement will then be sent out (subject to stock availability) or if not available then a refund will be given which will include the postage cost originally paid by the customer. Refunds will be issued within 30 days.
• If the product is to be returned due to packing error or administration error then you are entitled to a full refund within 7 days. This does not affect your statutory rights as a consumer.
• Incorrectly ordered or unwanted goods can't be returned due to food hygiene reasons. Only damaged items must be returned within 7 days of the date of receipt to be eligible for a refund. Returning of items is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items and in their original packaging where appropriate. If the item(s) returned come in sealed packs, these must be unopened.
• We cannot be held responsible for packages lost in transit that are returned to us. It is your responsibility to return the item(s) to us; we therefore recommend that you send the package by Recorded / Special Delivery.
• Please contact us if you wish to return any items at sales@bakersworlduk.com

• Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake.
• While we take most complaints seriously, some complaints may require further investigation and an immediate refund may not always be possible.Cakes, or part of cakes, toppers, cake accessories must be returned within three days to ensure we are able to fairly assess the nature of the complaint.
• We will refund the value of the product ordered including delivery.